Refund Policy

1. Introduction

At VASP Planner, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds and returns are handled for products purchased from our website. We strive to ensure a transparent and fair process for all our valued customers.

2. Eligibility for Refunds

• Products must be returned within 7 days of the delivery date.
• Items must be unused, sealed, and in their original packaging.
• Proof of purchase (order number, invoice) is required for processing any return.
• Perishable goods or products that have been opened/used are generally not eligible for return unless defective.

3. Evaluation Process

Once we receive your returned item, our team will inspect it effectively. If the return is approved based on our eligibility criteria, we will initiate the refund process. If the item is found to be used, damaged, or missing parts, the refund request may be declined.

4. Refund Timeline

• Refunds are typically processed within 5-7 business days after the return is approved.
• The amount will be credited back to the original method of payment.
• Depending on your bank or credit card issuer, it may take additional time for the funds to appear in your account.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately within 24 hours of delivery. We may request photographic evidence of the damage. We will arrange for a replacement or a full refund, including shipping charges, for verified defective items.

6. How to Initiate a Return

To request a return or refund:

• Contact our customer support team via email or phone.
• Provide your order details and the reason for the return.
• Follow the instructions provided by our team for shipping the item back to us.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: support@vaspplanner.com

Phone: +91 12345 6789

Address: #221 Wellness Avenue, Sector 21, New Delhi, 110075, India